They need people in key positions in support that KNOW how great customer support works. T-Mobile needs to reflect a mature corporate posture in the environment to play with the big boys and be successful. We took support serious and always tried to maintain a proactive approach to customer support. Well, I worked customer support for 22 years and the company I worked for did NOT do it this way. Support is taking a back seat to reaching out for the dollars from subscribers. Does that promote customer satisfaction or loyalty? Heck no! It just shows how T-Mobile does not have a proper handle on their support initiative. There was a week of repeated disruptions and calls to T-Mobile support ONLY to be informed about the work on the tower after the second to third call. Here where I live we went through the same experience back in June. fighting with the routers and having lots of frustration and speculating possible solutions. Customers would be more satisfied IF they were informed vs. The statement made above should be sent to known users in a given area prior to work on equipment. This will be resolved soon, and your service will stabilize. Our engineers mentioned your device is connecting correctly to our towers however, they are working on optimizing the area and this could cause issues like you are experiencing. If their SOP is to “optimize” during the workday and make the network unusable during that time, then this has gone from “so much better than Comcast” to “Guess I should reconnect the Comcast so I can work”. I had the trash can running for 2 months with no issues, then a few weeks ago started having to reboot it once per week, then 3 times so far this morning. This is a progression of steady worsening over time. The gateway web page ( ) shows connected to primary and secondary with 3 bars, green check on “Internet connected”, devices connected to Wifi, but every 30 minutes or so, the ability to access the internet vanishes. This started happening to me this morning in the metro-Boston area. I am getting ready to cut off Comcast, but now thinking twice. No definition of how long “soon” would be. No relocation of Gateway or adding a cooling fan is expected to help. This will be resolved soon, and your service will stabilize □. ![]() I made contact with T-Mobile on Twitter and after a few days got this response: ![]() Do you have ideas or feedback for /r/kansascity? Message the moderators.I too have been experiencing loss of internet here in Ft Lauderdale. 10: Contact the mods for help related to missing posts, inappropriate posts, or questions.9: No low effort posts, baiting, or altered/sensationalized news headlines.7: No doxxing or seeking personal information.6: No crowdfunding requests or surveys. ![]() 5: Post buying/selling ads to /r/kclist and employment ads to /r/kcjobs.4: Use the search box before posting questions about housing, visiting, or food.3: No Racism, hate speech, trolling, or creating drama within the community.Use good Reddiquette and abide by Reddit's Content Policy. Please read the full community rules here.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |